September 14, 2022

SK MAGIC PARTNERS WITH SAMSUNG MALAYSIA ELECTRONICS TO PROVIDE A NEW AFFORDABLE WAY FOR MALAYSIANS TO OWN WINDFREE™ AIR CONDITIONERS

SEP 2022 – SK MAGIC PARTNERS WITH SAMSUNG MALAYSIA ELECTRONICS TO PROVIDE A NEW AFFORDABLE WAY FOR MALAYSIANS TO OWN WINDFREE™ AIR CONDITIONERS

• Enjoy Samsung WindFree™ cooling technology with SK magic’s worry-free rental scheme from as low as RM79 per month.

(From left to right: Mr Andy Kim, Managing Director of SK magic Malaysia and Mr Edward Han, President of Samsung Malaysia Electronics)

KUALA LUMPUR, 13 SEPTEMBER 2022 – SK magic Malaysia partners with Samsung Malaysia Electronics, introducing a new way for Malaysians to own Samsung’s latest WindFree™ technology air conditioners through SK magic’s affordable rental scheme with a monthly commitment from as low as RM79.

The strategic partnership with Samsung Malaysia also allows SK magic Malaysia to expand its brand-new product category, adding the Samsung WindFree™ air conditioner model ranging from 1.0, 1.5, 2.0 and 2.5 horsepower into its belt.

Known for its intelligent and adaptable approach to managing climate in all spaces, the Samsung WindFree™ air conditioners work with the Samsung SmartThings ecosystem which enable Malaysians to keep their homes at a comfortable and constant temperature using a remote control or smartphone that is customised to their daily schedule and needs. Due to Malaysia’s year-round warm climate, you can benefit from WindFree™ Cooling technology, which provides effective cooling without the unpleasant sensation of cold air blowing directly onto your skin.

The WindFree™ Cooling technology will quietly and gently distribute cool air through 23,000 micro air holes once you’ve selected your preferred temperature. As it is designed to cool large areas, you can easily control the temperature of your entire room. Another noteworthy advantage is the ‘Good Sleep’ mode, a technological advancement that automatically regulates your bedroom’s temperature while you sleep, to optimise the various sleep cycle phases.

(From left to right: Mr Edward Han, President of Samsung Malaysia Electronics, Mr Andy Kim, Managing Director of SK magic Malaysia at the signing ceremony. Witnessed by Mr Jimmy Tan, Head of Consumer Electronics; Mr Josh Kim, Business Director of Digital Appliances; Mr Son Chul Min, Head of Sales of SK magic Malaysia; Mr Kwak Kihyung, Head of Corporate Affairs of SK magic Malaysia)

“We are thrilled with this strategic partnership with Samsung Malaysia as it will further allow both parties to continue innovating and providing a future-forward technology that would raise the quality of life among Malaysians,” said Mr Andy Kim, Managing Director of SK magic Malaysia.

Since its inception in 2018, SK magic Malaysia has offered a rental scheme in the hopes of providing everyone with a better lifestyle in an affordable way. The rental scheme eventually became popular and drew buyers from all over the country, boosting the visibility of SK magic. To meet this demand, SK magic has developed various subscription plans to provide Malaysians with a variety of affordable payment options that enable a low barrier entry.

With this strategic alliance, customers who purchase the Samsung WindFree™ air conditioners through SK magic’s rental scheme will receive a complimentary service package. Customers can choose from the Lite, Basic and Special Rental Packages to enjoy different service frequencies throughout the rental period.

From just RM109 a month for the Special Rental Package by SK magic, Malaysians can enjoy minor and major services that are both included in the service package alongside a 5-year complimentary warranty. The major service includes deep cleaning of both the indoor and outdoor units while the minor service includes filter wash and basic cleaning of the indoor unit. Leveraging SK magic and Samsung’s expertise in service maintenance and advanced technology, Malaysians can now experience fresh cool air through WindFree™ technology with a peace of mind.

(From left to right: Mr Josh Kim, Business Director of Digital Appliances; Mr Jimmy Tan, Head of Consumer Electronics; Mr Edward Han, President of Samsung Malaysia Electronics; Mr Andy Kim, Managing Director of SK magic Malaysia; Mr Son Chul Min, Head of Sales of SK magic Malaysia; Mr Kwak Kihyung, Head of Corporate Affairs of SK magic Malaysia)

“The collaboration between SK magic and Samsung Malaysia has opened a new way for every Malaysian to enjoy the latest technology at an affordable price, eventually offering a holistic living environment for them.” Mr Andy Kim added.

To date, more than 90 percent of SK magic’s customers have subscribed to rental-based services, which has further accelerated the business momentum and growth across the country. SK magic is optimistic about its 2023 prospect with solid business strategies in the pipeline to create more healthy home solutions for Malaysians to live healthier and happier.

“Samsung Malaysia’s partnership with SK magic has enabled us to create more customer value based on the advanced capabilities of both companies representing each field. While Samsung focuses on offering top-notch technology and products, SK magic specialises in its rental programme and can offer worry-free service to every customer’’, said Mr Edward Han, President of Samsung Malaysia Electronics.

The Samsung WindFree™ air-conditioners are now available on a rental basis at all SK magic brand stores and brand kiosks. Get yours right away! To learn more, visit SK magic’s official website at https://www.skmagic.com.my/ or SK magic’s social media platforms, Instagram @myskmagic_ and Facebook page @myskmagic.

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WHISTLEBLOWING POLICY AND PROCEDURES

BACKGROUND AND PURPOSE

SK Magic Retails Malaysia Sdn Bhd (“Company”) is committed to the values of transparency, integrity, impartiality and accountability in the conduct of its business and affairs and in its nature of work.

This Policy provides any persons acting in good faith to raise concerns and disclose actual or potential wrongdoings or misconduct in the Company. These wrongdoings or misconduct include but are not limited to:

violation of laws and regulations,
unethical behavior or breach of Company’s Code of Ethics,
giving, solicitation or acceptance of bribes,
acts that adversely affect the interests or values of the Company
unauthorized disclosure of Company information,
falsification of reports or documents,
fraud, theft, embezzlement or misuse of Company assets,
improper or undesirable personal behavior or misdeeds which seriously impacts our Company’s business or reputation,
sexual or other forms of harassment; and
attempts to cover any of the aforementioned.

PROCEDURES AND REPORTING

A whistleblower is encouraged to make a report of the wrongdoing when the whistleblower becomes aware and reasonably believes in good faith that a wrongdoing is likely to happen, is being committed or has been committed.

The whistleblower needs to demonstrate that the whistleblower has reasonable grounds for the concerns. However, the whistleblower is not expected to first obtain substantial evidence of proof beyond reasonable doubt when making a disclosure. If the whistleblower knows as a matter of fact that there are reasonable grounds of suspicion that a wrongdoing is going to take place, such genuine concerns is encouraged to be raised at an early stage.

A disclosure of a wrongdoing can be made via a report. The following particulars in the report:

Details and description of the wrongdoing, including, its nature, the date, time, and place of its occurrence and the identity of the alleged person(s) involved. (A disclosure may be made even if whistleblower is not able to identify the identity of the person(s) involved)
Any other particulars such as witnesses, if any; and or documentary evidence, if any.

INVESTIGATION

The Company shall conduct its own internal investigations comprising appropriate and suitably qualified personnel to investigate the concerns disclosed in the whistleblowing report in a fair and objective manner and to ascertain whether it is related to a Wrongdoing or excluded from the scope of this Policy. Thereafter, the qualified investigation personnel shall make general recommendations to the Managing Director and/or Board of Directors.

The Managing Director and/or Board of Directors has the authority to make the final decisions including, but not limited to the following:

consideration under other internal procedures or disciplinary procedures including suspension, termination (if appropriate and applicable);
suspending the alleged wrongdoer or any other implicated person to facilitate any fact finding;
obtaining any other assistance (ie, legal advise or external auditors); and
referral to the police or any other appropriate enforcement authority.

If the wrongdoing involves any of the Board of Directors, the recommendation shall also be made to the Board of Directors of SK Group Korea for decision.

In the event, the whistleblower is implicated or discovered to be or have been involved in any wrongdoing, the whistleblower may also be investigated.

CONFIDENTIALITY AND PROTECTION UNDER THE POLICY

The Company shall endeavour to keep the personal details provided by the Whistleblower confidential unless:-

the whistleblower participated in the wrongdoing;
the whistleblower expressly agrees otherwise, and provides his agreement in writing; or
otherwise required by law for any purpose of proceedings.

NOTICE

Please take notice that this policy is not intended for employees to lodge employee grievances or appeal on disciplinary procedures. Employees can report employee grievances or lodge appeals on disciplinary procedures through the Company’s human resources department.

This Whistleblowing Policy may be updated or amended from time to time.

Dear Valued SK magic Customer,

If your SK magic product is affected by flood, please follow the necessary step for us to replace your damage product.

1) Take the picture of the affected of SK magic product and send it to us at callcentre@skmagic.com.my

2) Our magic engineer will schedule a house visit to conduct inspection and product service.

3) Make a police report and submit to SK magic for warranty claim purpose within 1 month.

4) Please contact us at 1800-18-7878 or e-mail us at callcentre@skmagic.com.my for further assistance.

September 14, 2022

SK MAGIC PARTNERS WITH SAMSUNG MALAYSIA ELECTRONICS TO PROVIDE A NEW AFFORDABLE WAY FOR MALAYSIANS TO OWN WINDFREE™ AIR CONDITIONERS

WHISTLEBLOWING POLICY AND PROCEDURES

SK magic cares

SK magic
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