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SK magic
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  • PRODUCTS
    • Water Purifier
      • JIKSOO RICH
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      • ALL CLEAN VIRUS FIT
      • ALL CLEAN
      • MOTION
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    • OTHERS
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    • SK magic X Samsung
      • WINDFREE™ DELUXE 1.0HP
      • WINDFREE™ DELUXE 1.5HP
      • WINDFREE™ PREMIUM PLUS 2.0HP
      • WINDFREE™ PREMIUM PLUS 2.5HP
      • FRONT LOAD WASHER WITH AI ECOBUBBLE™, 10KG, WHITE
      • FRONT LOAD WASHER WITH AI ECOBUBBLE™, 10KG, INOX
      • HEAT PUMP DRYER, 9KG, WHITE
      • HEAT PUMP DRYER, 9KG, INOX
  • SERVICES
    • Services
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    • Promotions
      • CIMB BANK CAMPAIGN 2023
      • HELLO MAGIC PROMOTION
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    • Technology
      • Water Purifier
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Home » Articles Posted by admin
14 Dec
Press Release

SK MAGIC RECEIVES EPF BEST EMPLOYER AWARD 2022

  • December 22, 2022
  • By author-avatar admin
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DEC 2022 - SK MAGIC RECEIVES EPF BEST EMPLOYER AWARD 2022 • Recognised as EPF Best Employer 2022 among the top 48 companies in Klang...

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24 Nov
Press Release

SK MAGIC UNVEILS ITS LATEST PRODUCT PLAN THROUGH ITS PARTNERSHIP WITH SAMSUNG

  • December 22, 2022
  • By author-avatar admin
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NOV 2022 - SK MAGIC UNVEILS ITS LATEST PRODUCT PLAN THROUGH ITS PARTNERSHIP WITH SAMSUNG • Experience the Front Load Washer with Eco...

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17 Oct
Press Release

SK MAGIC PROVES ITS WORLD-CLASS DESIGN CAPABILITIES THAT ELEVATE CONSUMER LIFESTYLES AND EXPERIENCE

  • October 17, 2022
  • By author-avatar admin
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OCT 2022 - SK MAGIC PROVES ITS WORLD-CLASS DESIGN CAPABILITIES THAT ELEVATE CONSUMER LIFESTYLES AND EXPERIENCE • SK magic walked awa...

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22 Sep
Press Release

SK MAGIC UNDERTAKES THE HOLISTIC RETIREMENT PLANNING OF ITS SALES AGENTS THROUGH THE INTRODUCTION OF EPF VOLUNTARY CONTRIBUTIONS

  • October 12, 2022
  • By author-avatar admin
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SEP 2022 - SK MAGIC UNDERTAKES THE HOLISTIC RETIREMENT PLANNING OF ITS SALES AGENTS THROUGH THE INTRODUCTION OF EPF VOLUNTARY CONTRIBUT...

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14 Sep
Press Release

SK MAGIC PARTNERS WITH SAMSUNG MALAYSIA ELECTRONICS TO PROVIDE A NEW AFFORDABLE WAY FOR MALAYSIANS TO OWN WINDFREE™ AIR CONDITIONERS

  • September 14, 2022
  • By author-avatar admin
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SEP 2022 - SK MAGIC PARTNERS WITH SAMSUNG MALAYSIA ELECTRONICS TO PROVIDE A NEW AFFORDABLE WAY FOR MALAYSIANS TO OWN WINDFREE™ AIR COND...

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15 Aug
Press Release

BIG SWEEP FOR SK MAGIC IN RECOGNITION AND AWARDS

  • August 16, 2022
  • By author-avatar admin
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AUG 2022 - BIG SWEEP FOR SK MAGIC IN RECOGNITION AND AWARDS • Ranked 1st in the water purifier category in the ‘Premium Brand Index ...

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01 Oct
Press Release

SK MAGIC LATEST AIR PURIFIER THAT FREES MALAYSIAN HOMES FROM 99.99% COVID-19 VIRUS

  • August 16, 2022
  • By author-avatar admin
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OCT 2021 - SK MAGIC LATEST AIR PURIFIER THAT FREES MALAYSIAN HOMES FROM 99.99% COVID-19 VIRUS In its continuous bid to protect Malay...

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Hospital Angkatan Tentera Tuanku Mizan accepts Air Motion to help give a peace of mind to the front-liners, Covid-19 patients and visitors
25 Aug
Press Release

SK MAGIC PROVIDES CLEAN AIR AND WATER TO MALAYSIANS AT COVID-19 VACCINE CENTERS AND HOSPITALS

  • October 17, 2021
  • By author-avatar admin
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AUG 2021 - SK MAGIC PROVIDES CLEAN AIR AND WATER TO MALAYSIANS AT COVID-19 VACCINE CENTERS AND HOSPITALS In support of the National ...

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16 Jun
Press Release

SK MAGIC ‘WATER TASTE’ GLOBALLY RECOGNISED

  • October 17, 2021
  • By author-avatar admin
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JUN 2021 - SK MAGIC ‘WATER TASTE’ GLOBALLY RECOGNISED Purified water from JIKSOO water purifier awarded with highest grade of ITI Su...

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28 Apr
Press Release

RIANG RAYA WITH JIKSOO RIA BY SK MAGIC

  • October 17, 2021
  • By author-avatar admin
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APR 2021 - RIANG RAYA WITH JIKSOO RIA BY SK MAGIC In the spirit of sharing and spreading happiness this Raya, SK magic, South Korea...

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123›»


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New Project
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SK magic retails Malaysia Sdn Bhd (1288516-M) (AJL932325)
(formerly known as SK Networks Retails Malaysia Sdn Bhd)
Copyright 2022. All Rights Reserved.
Anti-Bribery And Anti-Corruption Policy       Privacy Policy

WHISTLEBLOWING POLICY AND PROCEDURES

  1. BACKGROUND AND PURPOSE
SK Magic Retails Malaysia Sdn Bhd (“Company”) is committed to the values of transparency, integrity, impartiality and accountability in the conduct of its business and affairs and in its nature of work.

This Policy provides any persons acting in good faith to raise concerns and disclose actual or potential wrongdoings or misconduct in the Company. These wrongdoings or misconduct include but are not limited to:
  1. violation of laws and regulations,
  2. unethical behavior or breach of Company’s Code of Ethics,
  3. giving, solicitation or acceptance of bribes,
  4. acts that adversely affect the interests or values of the Company
  5. unauthorized disclosure of Company information,
  6. falsification of reports or documents,
  7. fraud, theft, embezzlement or misuse of Company assets,
  8. improper or undesirable personal behavior or misdeeds which seriously impacts our Company’s business or reputation,
  9. sexual or other forms of harassment; and
  10. attempts to cover any of the aforementioned.

  1. PROCEDURES AND REPORTING
A whistleblower is encouraged to make a report of the wrongdoing when the whistleblower becomes aware and reasonably believes in good faith that a wrongdoing is likely to happen, is being committed or has been committed.

The whistleblower needs to demonstrate that the whistleblower has reasonable grounds for the concerns. However, the whistleblower is not expected to first obtain substantial evidence of proof beyond reasonable doubt when making a disclosure. If the whistleblower knows as a matter of fact that there are reasonable grounds of suspicion that a wrongdoing is going to take place, such genuine concerns is encouraged to be raised at an early stage.

A disclosure of a wrongdoing can be made via a report. The following particulars in the report:
  • Details and description of the wrongdoing, including, its nature, the date, time, and place of its occurrence and the identity of the alleged person(s) involved. (A disclosure may be made even if whistleblower is not able to identify the identity of the person(s) involved)
  • Any other particulars such as witnesses, if any; and or documentary evidence, if any.

  1. INVESTIGATION
The Company shall conduct its own internal investigations comprising appropriate and suitably qualified personnel to investigate the concerns disclosed in the whistleblowing report in a fair and objective manner and to ascertain whether it is related to a Wrongdoing or excluded from the scope of this Policy. Thereafter, the qualified investigation personnel shall make general recommendations to the Managing Director and/or Board of Directors.

The Managing Director and/or Board of Directors has the authority to make the final decisions including, but not limited to the following:
  • consideration under other internal procedures or disciplinary procedures including suspension, termination (if appropriate and applicable);
  • suspending the alleged wrongdoer or any other implicated person to facilitate any fact finding;
  • obtaining any other assistance (ie, legal advise or external auditors); and
  • referral to the police or any other appropriate enforcement authority.
If the wrongdoing involves any of the Board of Directors, the recommendation shall also be made to the Board of Directors of SK Group Korea for decision.

In the event, the whistleblower is implicated or discovered to be or have been involved in any wrongdoing, the whistleblower may also be investigated.

  1. CONFIDENTIALITY AND PROTECTION UNDER THE POLICY
The Company shall endeavour to keep the personal details provided by the Whistleblower confidential unless:-
  • the whistleblower participated in the wrongdoing;
  • the whistleblower expressly agrees otherwise, and provides his agreement in writing; or
  • otherwise required by law for any purpose of proceedings.

  1. NOTICE
Please take notice that this policy is not intended for employees to lodge employee grievances or appeal on disciplinary procedures. Employees can report employee grievances or lodge appeals on disciplinary procedures through the Company’s human resources department.

This Whistleblowing Policy may be updated or amended from time to time.

SK magic
cares

Dear Valued SK magic Customer,
 
If your SK magic product is affected by flood, please follow the necessary step for us to replace your damage product.
 
1) Take the picture of the affected of SK magic product and send it to us at callcentre@skmagic.com.my
2) Our magic engineer will schedule a house visit to conduct inspection and product service.
3) Make a police report and submit to SK magic for warranty claim purpose within 1 month.
4) Please contact us at 1800-18-7878 or e-mail us at callcentre@skmagic.com.my for further assistance.
 
Dear Valued SK magic Customer,
 
If your SK magic product is affected by flood, please follow the necessary step for us to replace your damage product.
 
1) Take the picture of the affected of SK magic product and send it to us at callcentre@skmagic.com.my
2) Our magic engineer will schedule a house visit to conduct inspection and product service.
3) Make a police report and submit to SK magic for warranty claim purpose within 1 month.
4) Please contact us at 1800-18-7878 or e-mail us at callcentre@skmagic.com.my for further assistance.
 
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  • Home
  • Company
    • About SK magic
      • Company Identity
      • MD Message
      • History (Malaysia & Korea)
      • R&D
      • Brand
      • Design
    • Awards
      • Superior Taste Awards
      • CES Innovation Awards 2020
    • Press Release
    • Contest
      • Goodbye Virus AR Filter Challenge
  • Products
    • Water Purifier
      • JIKSOO RICH
      • JIKSOO HYPER
      • JIKSOO RAPI
      • JIKSOO RIA
      • JIKSOO MINI
      • WIZ C
      • WIZ S
      • WIZ R
    • Air Purifier
      • ALL CLEAN VIRUS FIT
      • ALL CLEAN
      • MOTION
      • TOP
      • TWIN
    • Others
      • SHINE+
    • SK magic X Samsung
      • WindFree™ Deluxe, 1.0HP
      • WindFree™ Deluxe, 1.5HP
      • WindFree™ Premium Plus, 2.0HP
      • WindFree™ Premium Plus, 2.5HP
      • Front Load Washer with AI Ecobubble™, 10KG, White
      • Front Load Washer with AI Ecobubble™, 10KG, Inox
      • Heat Pump Dryer, 9KG, White
      • Heat Pump Dryer, 9KG, Inox
  • Services
    • Magic Care Service
  • Promotions
    • CIMB Bank Campaign 2023
    • Hello Magic Promotion
    • Rental Promotion
    • Outright Promotion
    • Win A Trip To Korea
  • Technology
    • Water Purifier
    • Air Purifier