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November 24, 2022

SK MAGIC UNVEILS ITS LATEST PRODUCT PLAN THROUGH ITS PARTNERSHIP WITH SAMSUNG

NOV 2022 – SK MAGIC UNVEILS ITS LATEST PRODUCT PLAN THROUGH ITS PARTNERSHIP WITH SAMSUNG

Experience the Front Load Washer with EcoBubble™ and Heat Pump Dryer products through SK magic’s affordable rental plan and worry-free service from as low as RM99* per month.

(From left to right: Mr. Jimmy Tan, Head of Consumer Electronics Business & Mr. Andy Kim, Managing Director of SK magic Malaysia)

KUALA LUMPUR, 16 NOVEMBER 2022 – SK magic Malaysia and Samsung Malaysia Electronics recently joined forces once again to offer the advanced technology equipped – Samsung Front Load Washer with EcoBubble™ and Heat Pump Dryer through SK magic’s affordable rental plans. From as low as RM99* a month, Malaysians can now experience an array of sustainable, efficient and intelligent Samsung washers and dryers to date. Coupled with SK magic’s exclusive 5-year worry-free service and warranty, this collaboration would serve as an optimum and affordable laundry solution for most Malaysian households.

The Samsung Front Load Washers are 10 KG in capacity and come in Inox and White colors. Integrated with powerful EcoBubble™ and groundbreaking QuickDrive™ technology, the washers are able to increase the impact of detergent by transforming it into gentle bubbles, allowing for quicker penetration into clothes even in cold water, reducing wash times by up to 50% and use 20% less energy than conventional washers available in the market.

When it comes to drying clothing items, the Samsung Heat Pump Dryer also offers a variety of energy-saving options. Available in Inox and White color options as well, both dryers are equipped with the latest heat pump technology which provides a more energy-efficient, cost-effective and gentle way to dry clothes. With an energy rating of A+++, the Dryer uses eco-conscious Digital Inverter technology to dry loads as quickly and efficiently as possible. The AI Dry technology, in particular, continually monitors the temperature and humidity while adjusting the settings to ensure that laundry is optimally dried and no energy is wasted. By using recycled warm air, the dryer can also reduce its overall run cost and carbon footprint.

Purchasing a washer or dryer is a big investment for most households, and SK magic wants to ensure that Malaysians are able to enjoy the products to the fullest while having a great peace of mind. Maintenance for the washers and dryers have been made easier with SK magic’s regular service maintenance schedules. The company provides both major and minor services which cover full interior drum to pipes disinfection and cleaning as well as thorough exterior cleaning in 6-month and 18-month cycles. Customers can rent both Samsung washer and dryer in a discounted combo price while benefiting from SK magic’s 5-year free warranty and an array of worry-free service as mentioned.

“I am truly honored to be able to join forces with Samsung Malaysia once again after our successful launch of the WindFree Air Conditioner earlier in October. We at SK magic are aligned with Samsung’s mission to provide Malaysians an elevated living through advanced technological-equipped products with worry-free service and rental plans to ease financial burdens. We are looking forward to achieving remarkable results together with Samsung again in this current collaboration,” said Mr. Andy Kim, Managing Director of SK magic Malaysia.

Starting from 11th of November, customers who purchase Samsung Front Load Washer and Heat Pump Dryer through SK magic’s rental scheme will receive exclusive combo discount, zero rental processing fee and extended product warranty for 5 years.

“This partnership has shown the effectiveness of two superior brands coming together to offer Malaysians the best in terms of technology and service available in the market. The success we achieved collectively has motivated us to move further and entrust SK magic as our key partner to provide top-notch service and affordable rental plans to Malaysians in years to come,” said Mr. Edward Han, President of Samsung Malaysia Electronics.

The Samsung Front Load Washers and Heat Pump Dryers are now available for lease at all SK magic brand stores and brand kiosks. Get yours right away! To learn more, visit SK magic’s official website at https://www.skmagic.com.my/ or SK magic’s social media platforms, Instagram @myskmagic_ and Facebook page @myskmagic.

 

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WHISTLEBLOWING POLICY AND PROCEDURES

  1. BACKGROUND AND PURPOSE
SK Magic Retails Malaysia Sdn Bhd (“Company”) is committed to the values of transparency, integrity, impartiality and accountability in the conduct of its business and affairs and in its nature of work.

This Policy provides any persons acting in good faith to raise concerns and disclose actual or potential wrongdoings or misconduct in the Company. These wrongdoings or misconduct include but are not limited to:
  1. violation of laws and regulations,
  2. unethical behavior or breach of Company’s Code of Ethics,
  3. giving, solicitation or acceptance of bribes,
  4. acts that adversely affect the interests or values of the Company
  5. unauthorized disclosure of Company information,
  6. falsification of reports or documents,
  7. fraud, theft, embezzlement or misuse of Company assets,
  8. improper or undesirable personal behavior or misdeeds which seriously impacts our Company’s business or reputation,
  9. sexual or other forms of harassment; and
  10. attempts to cover any of the aforementioned.

  1. PROCEDURES AND REPORTING
A whistleblower is encouraged to make a report of the wrongdoing when the whistleblower becomes aware and reasonably believes in good faith that a wrongdoing is likely to happen, is being committed or has been committed.

The whistleblower needs to demonstrate that the whistleblower has reasonable grounds for the concerns. However, the whistleblower is not expected to first obtain substantial evidence of proof beyond reasonable doubt when making a disclosure. If the whistleblower knows as a matter of fact that there are reasonable grounds of suspicion that a wrongdoing is going to take place, such genuine concerns is encouraged to be raised at an early stage.

A disclosure of a wrongdoing can be made via a report. The following particulars in the report:
  • Details and description of the wrongdoing, including, its nature, the date, time, and place of its occurrence and the identity of the alleged person(s) involved. (A disclosure may be made even if whistleblower is not able to identify the identity of the person(s) involved)
  • Any other particulars such as witnesses, if any; and or documentary evidence, if any.

  1. INVESTIGATION
The Company shall conduct its own internal investigations comprising appropriate and suitably qualified personnel to investigate the concerns disclosed in the whistleblowing report in a fair and objective manner and to ascertain whether it is related to a Wrongdoing or excluded from the scope of this Policy. Thereafter, the qualified investigation personnel shall make general recommendations to the Managing Director and/or Board of Directors.

The Managing Director and/or Board of Directors has the authority to make the final decisions including, but not limited to the following:
  • consideration under other internal procedures or disciplinary procedures including suspension, termination (if appropriate and applicable);
  • suspending the alleged wrongdoer or any other implicated person to facilitate any fact finding;
  • obtaining any other assistance (ie, legal advise or external auditors); and
  • referral to the police or any other appropriate enforcement authority.
If the wrongdoing involves any of the Board of Directors, the recommendation shall also be made to the Board of Directors of SK Group Korea for decision.

In the event, the whistleblower is implicated or discovered to be or have been involved in any wrongdoing, the whistleblower may also be investigated.

  1. CONFIDENTIALITY AND PROTECTION UNDER THE POLICY
The Company shall endeavour to keep the personal details provided by the Whistleblower confidential unless:-
  • the whistleblower participated in the wrongdoing;
  • the whistleblower expressly agrees otherwise, and provides his agreement in writing; or
  • otherwise required by law for any purpose of proceedings.

  1. NOTICE
Please take notice that this policy is not intended for employees to lodge employee grievances or appeal on disciplinary procedures. Employees can report employee grievances or lodge appeals on disciplinary procedures through the Company’s human resources department.

This Whistleblowing Policy may be updated or amended from time to time.

SK magic
cares

Dear Valued SK magic Customer,
 
If your SK magic product is affected by flood, please follow the necessary step for us to replace your damage product.
 
1) Take the picture of the affected of SK magic product and send it to us at callcentre@skmagic.com.my
2) Our magic engineer will schedule a house visit to conduct inspection and product service.
3) Make a police report and submit to SK magic for warranty claim purpose within 1 month.
4) Please contact us at 1800-18-7878 or e-mail us at callcentre@skmagic.com.my for further assistance.
 
Dear Valued SK magic Customer,
 
If your SK magic product is affected by flood, please follow the necessary step for us to replace your damage product.
 
1) Take the picture of the affected of SK magic product and send it to us at callcentre@skmagic.com.my
2) Our magic engineer will schedule a house visit to conduct inspection and product service.
3) Make a police report and submit to SK magic for warranty claim purpose within 1 month.
4) Please contact us at 1800-18-7878 or e-mail us at callcentre@skmagic.com.my for further assistance.
 
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